# Troubleshoot

<figure><img src="https://3583845011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhJEM5sK5EBGxskLsLDfi%2Fuploads%2FJLjAroe8WfYaDipad2sG%2Fbig_troubleshooting.png?alt=media&#x26;token=5416adb3-b72c-4b77-ab01-dd140c68de50" alt=""><figcaption></figcaption></figure>

## <mark style="color:yellow;">1. Make sure you are Whitelisted in Discord</mark>

If you're not yet given this role, Please head over to ⁠[Information](https://arthsurvive.gitbook.io/product-docs/how-to-connect/information) to get you started.

<figure><img src="https://3583845011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhJEM5sK5EBGxskLsLDfi%2Fuploads%2FRB0fZi6PX9VPFNyhIH6R%2Fimage.png?alt=media&#x26;token=d54fe421-5f2e-47b4-8fe5-ec9d32d9296b" alt=""><figcaption></figcaption></figure>

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## <mark style="color:yellow;">2. App Authorization</mark>

* Force close FiveM in your task manager (ctrl + alt + del), click task manager and then find FiveM and close it.
* Go to Discord settings > Authorized Apps > FiveM > **Deauthorize and Authorize**
* If FiveM doesn't show in your Authorized Apps, Open FiveM while discord is open. **An Authorization request will pop up on your discord.**

<figure><img src="https://3583845011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhJEM5sK5EBGxskLsLDfi%2Fuploads%2FWPtGGYM5rfpYpdi1gR2h%2Fimage.png?alt=media&#x26;token=47c436ef-faf4-4e51-8a3b-777f738ad1d4" alt=""><figcaption></figcaption></figure>

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## <mark style="color:yellow;">3. Clearing FiveM Cache</mark>

If you're FiveM is not responding properly, Slowed down, Entered many FiveM Servers and Downloaded too many contents,

{% embed url="<https://www.youtube.com/watch?ab_channel=TroubleChute&v=9Jq16iEzyOI>" %}

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## <mark style="color:yellow;">4. Other Issues</mark>&#x20;

If any of the solutions didn't work or you have an unknown problem. we suggest you to:

Create a ticket at [#Create-a-Ticket](https://discord.com/channels/1138450163967467622/1138718989476962345) at Arth Survive's Discord

or&#x20;

You can Post your concerns at [#bugs-and-issues ](https://discord.com/channels/1138450163967467622/1148030589157515285)
